Do I get a refund if I am too scared to finish the haunted house?

No. You paid us to scare you, and that's what we did.

What if I get too scared to finish going through the haunted house?

Notify an actor that you do not wish to continue. They will pull you aside and call for an manager to escort you out who will then proceed to make fun of you in front of your friends.

I have a health condition. Should I go through the attractions?

Participation at FrightWorks is not recommended for those who have heart conditions, are pregnant, have asthma, are epileptic, or have other physical or mental health conditions that could be aggravated by a frightening environment. Stobe lights and fog machines are in use.

How many people do you put in at a time?

We try to limit groups to no more than 6 people to ensure a good show. There is a maximum group size of 8 to ensure safety. We try not to mix groups together but may put smaller groups of 2 or 3 together when we are busy.

Should I bring my kids?

While our attraction is not recommended for young children, we leave this decision to the parent or guardian. Keep in mind that we do not tone down the show if a child is in your group. We do not allow children to be forced to enter the attraction against their will. Children under 12 must be accompanied by an adult. Carried infants/toddlers are not allowed for safety reasons. Ticket price is the same regardless of age.

How long does it take to go through?

The travel time though the attraction will vary depending on the pace of your group but typically takes about 20 minutes. If your group is moving slowly and the group behind you catches up, feel free to offer to let them pass. If you catch up to a group, slow your pace, or ask if you may pass.

What if I bought a ticket but I can't make it?

Sometimes plans change. If you are unable to make it the night of your ticket, please drop us an e-mail and we will change your ticket to another night. If you can't make it any nights of the event, please remember that we host events throughout the year and will be happy to honor your ticket then. If a refund is requested and approved, please keep in mind that there is a $5 service charge.

While the inhabitants of the attraction will never purposely grab or restrain the patrons, you may encounter more subtly or indirect touch, and who knows what you will bump into in the darker areas. There are moving props and animatronics that you may come in contact with.

FAQs - Page 2 of 3 - FrightWorks Haunted House

Do I get a refund if I am too scared to finish the haunted house?
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What if I get too scared to finish going through the haunted house?
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I have a health condition. Should I go through the attractions?
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How many people do you put in at a time?
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Should I bring my kids?
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How long does it take to go through?
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What if I bought a ticket but I can’t make it?
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Will I be touched?
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